
Veloce P
AI Automation Engineer, n8n, Make com, Vapi, Retell AI Specialist
Habilidades

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Portfólio
Experiência profissional
Customer Support & AI Systems Developer
Maven Web Marketing • Freelance
Aug 2026 - Present • 1 mo
24/7 Automated Email Response System: Engineered an end-to-end automated email support workflow in n8n using Gmail API, Text Classifiers, and NVIDIA AI models to filter spam and reply to FAQs instantaneously. Knowledge Base Retrieval: Integrated Pinecone Vector Store with domain-specific company documentation and embedding models, eliminating AI hallucination and ensuring accurate policy responses. Process Optimization: Decreased first-response time for support tickets from hours to less than a minute, maintaining a 95%+ customer satisfaction rate. Data Privacy & Error Handling: Implemented robust fallback logic, error handling nodes, and privacy compliance rules within complex automation platforms.
Freelance • 8 mos
Lead AI & Automation Engineer
Aug 2026 - Present • 1 mo
Workflow & API Integration: Architected and deployed over 30+ custom automated workflows using n8n and Make (Integromat), reducing manual business operations by 80% and saving teams 15+ hours weekly. AI & RAG Implementation: Designed AI customer support agents utilizing Retrieval-Augmented Generation (RAG) with Pinecone vector databases and LLMs (OpenAI, NVIDIA Nemotron) to handle 24/7 inbound inquiries in under 60 seconds. Database & CRM Syncing: Integrated custom webhooks with HubSpot, Google Sheets, Brevo, and Gmail API to build real-time lead capture, automated scoring, and instant contact updates across databases. Lead Generation & Drip Sequences: Built multi-stage follow-up email pipelines with dynamic delay timers and custom JavaScript data transformations to double prospect engagement rates.
Lead Automation & CRM Specialist
Feb 2026 - Present • 7 mos
Instant Lead Capture Pipeline: Developed real-time lead management workflows in Make using custom webhooks to capture landing page leads instantly. Multi-Platform Data Syncing: Automated data transfer between web applications, HubSpot CRM, and Google Sheets, eliminating data entry errors and missing client records. Automated Notification Systems: Configured multi-channel notifications across Gmail, Slack, and Microsoft Teams to alert internal sales teams within seconds of new lead submissions. Workflow Maintenance & Scaling: Monitored API usage, rate limits, and webhook performance to ensure 99.9% uptime across all client automation pipelines.