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Português
$
USD
Valentina
@vbeckerd
Customer Operations Professional
Espanha
Espanhol, Inglês
Sobre mim
I’m an operations and customer experience professional with over 10 years of experience across hospitality, customer operations and retail. I help turn complex or disorganized processes into clear, practical workflows, SOPs and customer-facing solutions. My background includes managing complex cases, coordinating across teams, improving processes and working in KPI-driven international environments. I’m fluent in Spanish and English, organized, reliable and focused on delivering practical work that businesses can actually use.
Habilidades
Valentina
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Eficiência e Automação do Negócio
I will build sop templates to organize your small hotel operations
Eficiência e Automação do Negócio
I will create a custom hotel fd onboarding and training checklist
Experiência profissional
Freelance Operations & Localization Support
Independent • Freelance
Jan 2016 - Present • 10 yrs 8 mos
Provided remote operational and localization support for small businesses. Assisted with day-to-day business processes, documentation, customer-facing content and English–Spanish localization. Helped organize workflows, adapt written materials for different audiences and support general business operations in a remote environment.
Community Support Specialist
The Social Hub • Período integral
Apr 2024 - Apr 2026 • 2 yrs
Managed complex customer operations and reservation cases across multiple hotel locations in Europe. Coordinated with Revenue, Legal, Partnership Managers and hotel teams to resolve cancellations, booking issues and operational escalations. Created and implemented internal SOPs, identified recurring workflow issues and suggested process improvements. Managed customer communication in Salesforce, updated reservations in Mews and trained colleagues on internal processes and service workflows.
Sales Assistant
Inditex • Meio período
May 2021 - Apr 2024 • 2 yrs 11 mos
Supported daily store operations and sales targets across Zara and Pull&Bear in a fast-paced retail environment. Assisted customers, handled sales transactions, supported stock and floor operations, and adapted quickly across teams, systems and processes. Worked toward commercial targets while maintaining a high standard of customer service.
