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V Communication

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I will professionally rewrite your customer service or business emails

Geórgia
Inglês, Georgiano, Russo
Algumas informações são exibidas no idioma inglês.
Sobre mim
I specialize in professional email rewriting and customer communication improvement. With experience in quality assurance and customer support operations, I understand how important tone, clarity, empathy, and professionalism are in customer interactions. I can help businesses and individuals: • Rewrite customer service emails • Improve complaint responses • Create professional business communication • Make emails more customer-friendly and solution-focused I focus on clear communication that maintains professionalism while improving customer satisfaction and understanding.... Saiba mais

Habilidades

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I will professionally rewrite your customer service or business emails
A partir deUS$ 10 /projetoMais detalhes
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I will professionally rewrite difficult complaint responses
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Portfólio

Experiência profissional

Teleperformance

Quality Assurance

Teleperformance • Período integral

May 2023 - Present • 3 yrs 1 mo

Quality Assurance Analyst – Customer Support Operations Experienced in evaluating customer interactions, improving communication quality, and ensuring professional customer service standards within an international customer support environment. Key responsibilities included: • Reviewing customer emails and call interactions • Improving professionalism and communication clarity • Coaching agents on tone, empathy, and customer engagement • Rewriting and optimizing customer-facing communication • Supporting customer satisfaction and quality improvement initiatives • Handling complaint and escalation communication standards Developed strong expertise in professional business writing, customer psychology, and solution-focused communication.