u
umber_shahzad

Umber Shahzad

@umber_shahzad

Fraud Analyst and Customer Support Specialist

Paquistão
Inglês, Urdu, Hindi, Panjabi
Algumas informações são exibidas no idioma inglês.
Sobre mim
Former fraud team leader on an international fintech account, with 3+ years in fraud analysis, customer support, and team leadership. I help online stores fight chargebacks, catch fraudulent orders, and give their customers fast, professional support. Clear English, detail-focused, and available across US and UK time zones.... Saiba mais

Habilidades

u
umber_shahzad
Umber Shahzad
offline • 

Conheça meus serviços

Gerenciamento de lojas de e-commerce
I will write chargeback dispute responses and review orders for fraud
A partir deUS$ 15 /projetoMais detalhes
Suporte ao Cliente
I will be your chat and email customer support agent
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

Mindbridge

Mindbridge

Período integral • 3 yrs 9 mos

Fraud Team Leader (Taptap Send account)

Sep 2023 - Aug 2026 • 2 yrs 11 mos

Worked at Mindbridge (BPO) on the Taptap Send account, an international money transfer app. Progressed from Customer Support (Sep-Dec 2023) to Fraud Analyst (Dec 2023-Jul 2024), Operations Team Leader (Jul 2024-Feb 2025), and Fraud Team Leader (Feb 2025-Aug 2026). Reviewed transactions for fraud, investigated suspicious activity, handled customer chat and email support, led a team of agents, trained new agent batches, and mentored team members on fraud review and support quality.

Customer Support Agent (foodpanda account)

Aug 2022 - Jun 2023 • 10 mos

Worked at Mindbridge (BPO) on the foodpanda account. Handled customer chat and email support, resolving order issues, refunds, and complaints.