Umair

CRM & Systems Lead (GoHighLevel + AI Integrations)

Mar 2024 - Present • 2 yrs 2 mos

Key Contributions: -Built end-to-end CRM automation systems using GoHighLevel + AI workflows for lead management, sales pipelines, and client onboarding -Designed AI-powered automation flows (lead scoring, follow-ups, chatbots) to improve conversions and reduce manual workload -Integrated external tools using REST APIs & webhooks to sync CRM with forms, payment systems, and SaaS platforms -Created real-time KPI dashboards (Looker Studio) for tracking leads, revenue, and campaign performance -Developed fully automated client journeys from lead capture to onboarding, booking, and fulfillment -Engineered scalable automation frameworks & reusable workflow templates for multiple clients and industries

AI Automation Specialist

Jan 2022 - Feb 2024 • 2 yrs 1 mo

Key Contributions: -Developed and maintained automation workflows for onboarding, follow-ups, and reporting -Managed full automation stack including GoHighLevel, Zapier, Make, Slack, and ClickUp -Built custom CRM improvements including dashboards, support portals, and tracking systems -Implemented API integrations for seamless communication between platforms -Created automated email & SMS systems for consistent customer communication -Analyzed and optimized workflows to improve efficiency and reduce operational bottlenecks -Provided ongoing support, troubleshooting, and system scaling solutions