t
ty_it_guy

Ty D

@ty_it_guy

Private AI setup and automation with 16 years in IT

Estados Unidos
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
16 years in tech, 6 in senior support escalations for a major tech company, specializing in accessibility. IT start up multiple times. Long lasting MSP builder. Project lead in multiple beta scenarios ability to work with accessibility features.... Saiba mais

Habilidades

t
ty_it_guy
Ty D
offline • 
Tempo médio de resposta: 2 horas

Conheça meus serviços

Integrações de IA
I will build an ai assistant or automation for your small business
A partir deUS$ 200 /projetoMais detalhes
Teste de software
I will test your ios app or website with voiceover and voice control
A partir deUS$ 100 /projetoMais detalhes

Portfólio

Experiência profissional

Transcom

Senior Support Escalations Specialist

Transcom

Aug 2020 - Present • 6 yrs 2 mos

Senior escalations specialist for a major tech company's support organization (remote), specializing in accessibility. I handle 20+ Tier 2/3 escalations a day plus Tier 1 calls, troubleshooting macOS, Windows, iCloud, Microsoft 365 and SharePoint issues. I do root-cause analysis on recurring problems and update the knowledge base and SOPs used across 6 support teams. I work tickets in ServiceNow, work with Jamf and Intune device profiles while troubleshooting, and use AI tools in my daily workflow.

Self-Employed_/ Freelancer

Freelance IT Technician

Self-Employed / Freelancer • Freelance

Jan 2010 - Present • 16 yrs 9 mos

Independent IT work since 2010, alongside my full-time roles. Hardware and software repair and troubleshooting, accessibility support, software design, website building, and AI projects for individuals and small businesses. Today this work runs as ModusBunker (modusbunker.com).

Cox_Communications

Universal Home Technician / Automations Specialist

Cox Communications

Jan 2018 - Jan 2020 • 2 yrs

Installed, configured and repaired residential and business service as the only tech on site, averaging 25-30 installs a week. Set up IP and switch configurations, access points and firewall settings for home and small-business networks, and configured Cisco routers for business-account installs. Installed residential and business security and automation systems under an Arkansas Alarm System Agent registration, and served as lead Automation Technician. Helped with onboarding new employees.