Twinny

AI Workflow & CRM Automation Expert

Digital Agency • Autônomo

Apr 2024 - Sep 2025 • 1 yr 5 mos

Worked on AI automation, CRM automation, workflow automation, and business process automation systems for small and medium-sized businesses. Built advanced automation workflows using Make.com, Zapier, n8n, OpenAI, SuiteDash, and CRM platforms to streamline sales pipelines, customer onboarding, email marketing automation, and lead nurturing systems. Designed and implemented AI-powered chatbots, automated customer engagement systems, and cross-platform workflow automation systems that connect multiple business tools into unified ecosystems. This included CRM integration, database automation, marketing automation, customer support automation, reporting automation, and API-based system connections. My role focused on building scalable automation infrastructure that reduces operational costs, eliminates repetitive manual work, and improves business efficiency. I worked on AI chatbot integration, SaaS automation, multi-platform workflow orchestration, and business system optimization using no-code and low-code tools.

Automation Specialist

FlowSync Solutions • Autônomo

Sep 2024 - Jan 2025 • 4 mos

Built and managed automation workflows to help clients save time and reduce manual work. Created systems for email automation, data handling, lead management, and process optimization. Worked with tools like Zapier, Make, and CRM platforms to automate repetitive tasks and improve efficiency.

Social Media Automation & Messenger Marketing Manager

GrowthExpertz • Autônomo

Mar 2021 - May 2023 • 2 yrs 2 mos

Worked on Facebook Messenger automation, Instagram automation, and social media chatbot marketing using ManyChat and conversational marketing systems. Built automated sales funnels, lead generation systems, DM automation workflows, and customer engagement chatbots for brands, agencies, and online businesses. Designed chatbot sequences for lead capture, follow-ups, abandoned conversations, product promotion, upselling, cross-selling, and customer onboarding using behavioral triggers and segmentation strategies. Implemented Messenger marketing automation and Instagram DM automation to increase engagement and improve conversion rates. Helped businesses generate consistent leads and sales through automated social media systems, combining marketing strategy with chatbot automation and sales funnel optimization. Focused on improving customer interaction, retention, and conversion using structured automation flows.