t
touray_ba

Mo Touray

@touray_ba

Tech Support Expert

Gâmbia
Inglês, Árabe
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am an experienced IT Support Specialist, Customer Support Expert, and Web Developer dedicated to helping businesses run smoothly. With a background in customer care and call center management, I combine technical expertise with excellent communication skills to deliver reliable and professional services. My services include: ✔ IT support and troubleshooting ✔ Customer support (email, chat, calls) ✔ Website development (WordPress, HTML/CSS) ✔ Virtual assistant tasks I focus on delivering quality work, fast response times, and customer satisfaction. Let’s work together to grow your business.... Saiba mais

Habilidades

t
touray_ba
Mo Touray
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte Técnico
I will provide professional IT support and fix your computer issues
A partir deUS$ 15 /projetoMais detalhes

Portfólio

Experiência profissional

Remotasks

IT Support Specialist

Remotasks • Meio período

Mar 2023 - Present • 3 yrs 3 mos

Provided technical support to over 200 users, resolving hardware, software, and network issues through phone, email, and in-person assistance. Installed, configured, and maintained IT equipment including computers, printers, and network systems, while managing user accounts and security settings. Monitored system performance, applied updates, and ensured minimal downtime through preventive maintenance. Improved service efficiency by reducing ticket resolution time by 30% and system downtime by 25%. Led system upgrades and migrations with minimal disruption, and enhanced overall user productivity by identifying recurring issues and delivering staff training. Maintained accurate documentation and ensured timely resolution of support requests through effective use of helpdesk systems.