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Mary A
@tomiadeoba
Lead Customer Care Specialist
Estados Unidos
Inglês
Sobre mim
I am a motivated and results-driven professional with a proven track record in customer service, data entry, and team leadership. I have strong analytical and problem-solving skills combined with exceptional customer service abilities. I am adept at utilizing CRM systems and developing strategies to enhance customer experiences.
Habilidades
Mary A
offline •
Tempo médio de resposta: 15 horas
Conheça meus serviços
Assistência geral
I will perform online notary services
Experiência profissional
Department Manager
The Home Depot • Período integral
Jun 2018 - Dec 2019 • 1 yr 6 mos
Supervised and motivated a team of 15 employees to achieve sales goals and ensure excellent customer service. Delivered exceptional service by addressing customer needs, resolving complaints, and providing product recommendations. Managed department budgets effectively, ensuring resources were allocated for optimal productivity and profitability. Worked closely with store managers and other department leads to coordinate sales strategies and meet overall store objectives. Increased department sales by 7% over 6 months through strategic planning and staff engagement. Reduced inventory shrinkage by implementing a more efficient tracking system. Recognized as "Department Manager of the Month" for achieving the highest customer satisfaction scores. Boosted team productivity by implementing new scheduling and training practices.
