t
tlbentley1

Terri B

@tlbentley1

IT procedures, onboarding checklists and support documentation

Estados Unidos
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I help IT teams turn scattered notes into clear SOPs, onboarding checklists, and support guides. My background includes more than 10 years in enterprise IT, onboarding ownership across 48 locations, and coaching approximately 14 technicians. I document prerequisites, responsibilities, exceptions, and completion checks so instructions are useful in daily work. I welcome clearly scoped projects based on your approved source material. My portfolio example is fictional and demonstrates my approach.... Saiba mais

Habilidades

t
tlbentley1
Terri B
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Redação Técnica
I will write clear IT sops and onboarding checklists
A partir deUS$ 200 /projetoMais detalhes

Portfólio

Experiência profissional

Texas.gov

Network Specialist II

Texas.gov

Jan 2019 - Present • 7 yrs 8 mos

Own IT onboarding and support documentation across 48 locations serving more than 2,000 users. Create SOPs, checklists, knowledge-base articles, and training materials; standardize workflows; investigate recurring issues; and coach approximately 14 technicians.