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terry_heatter

Terry H

@terry_heatter

Learning Consultant

Estados Unidos
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I'm a learning and development specialist with over 10 years' experience transforming complex technical content into clear, engaging learning experiences. As a PMP and CPTD certified professional, I specialize in eLearning, multimedia development, technical training, and AI-enhanced content production.... Saiba mais

Habilidades

t
terry_heatter
Terry H
offline • 

Conheça meus serviços

Desenvolvimento de Conteúdo de E-learning
I will convert your powerpoint into an interactive articulate rise elearning course
A partir deUS$ 95 /projetoMais detalhes

Experiência profissional

Utility_Professionals

Lead Training Specialist

Utility Professionals • Período integral

Oct 2017 - Oct 2025 • 8 yrs

Worked at CenterPoint Energy: ● Designed and delivered training solutions supporting safety-critical field operations, ensuring employees followed standardized procedures in high-risk environments ● Built training materials in Articulate Storyline and Rise, Adobe InDesign, the Microsoft Suite (Word, PowerPoint, Teams, etc.), and published in Taleo and Docebo LMS (learning management system) ● Developed assessments and training systems for apprenticeship programs, improving readiness for technical work and consistent execution of operational tasks ● Created performance support tools and training for enterprise system rollout (SuccessFactors), enabling accurate adoption of new workflows and reducing user errors ● Built learning solutions for HR, IT, data privacy, and customer-facing teams, supporting compliance, policy adherence, and consistent service delivery ● Led quality assurance for training deliverables, ensuring accuracy, clarity, and alignment with operational standards ● Recognized with multiple top performance awards and promoted twice within five years for leadership and impact on training quality and execution