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Português
$
USD
I will virtual assistant ecommerce support
Virtual Assistant E commerce Support
Hi, I’m Tatianna, a reliable and detail-oriented Virtual Assistant with over 5 years of experience supporting growing businesses through high quality customer service and administrative assistance.
I ...
Sobre este Serviço
Running an online store is time-consuming customer messages, orders, refunds, and inquiries never stop. I help e-commerce business owners stay responsive and organized while delivering excellent customer service.
I bring 5+ years of experience handling high-volume customer support via email, live chat, and CRM systems.
My E-commerce VA Services Include:
- Email & live chat customer support
- Order status inquiries
- Refunds, returns & exchanges
- Customer account updates
- CRM & ticket management
- Accurate data entry & reporting
I help improve response times, reduce customer frustration, and protect your brands reputation.
Basic Store Support Starter
$100
- Email support
- Order inquiries
- CRM updates
- Up to 5 hours
Standard Store Growth Support
$200
- Email & live chat support
- Refunds & order issues
- CRM & ticket handling
- Up to 10 hours
Premium Full Store Support
$350
- Email, chat & limited phone support
- High-volume ticket handling
- Escalation management
- Reports & feedback summaries
- Up to 20 hours
Plataforma de mensagens:
•
SMS
•
Mídia Social
•
Chat ao vivo
Idioma:
Inglês
Setor:
E-commerce
•
Varejo e atacado
•
Telecomunicações
Finalidade:
Negócios
Perguntas frequentes
What experience do you have as a Virtual Assistant?
I have over 5 years of experience in customer support and administrative roles, handling email, chat, phone support, CRM updates, and customer accounts for high-volume businesses.
What tools do you use?
I have experience using Salesforce, Chatdesk, ticketing systems, Microsoft Word, Excel, Outlook, and other CRM/help desk tools.
Can you follow my business processes and scripts?
Absolutely. I follow all provided SOPs, scripts, and brand guidelines to ensure consistent and professional communication.
Do you offer long-term support?
Yes. I specialize in ongoing monthly support and long-term client relationships.
Do you work with time zones?
Yes. I’m flexible and happy to discuss schedules that fit your business needs.
Q: Should I message you before ordering?
Yes, please message me before ordering so we can confirm the best package for your needs.
