Tamanna E Jahan

Helpcenter Associate

Alibaba.com • Período integral

Apr 2022 - Jan 2026 • 3 yrs 9 mos

For four years, I worked in customer experience at Daraz, a high-volume e-commerce marketplace under Alibaba Group. I handled customer support and used what I learned from real shoppers to improve how the platform communicated and felt to use. What I did: - Supported customers as a Helpcenter Associate through maintaining Help center e-commerce page, resolving via brand guidelines for order, delivery, return, refund, and account queries clearly and professionally - Spotted recurring problems in customer questions and complaints - Researched user needs through feedback, user testing, support insights to find pain points - Turned findings into clearer help content, layouts, and customer-friendly design - Created graphics and content in Figma, Adobe Suite, and Canva - Worked with support, design, product, operations teams under tight deadlines Achievements: - Handled 80+ customer cases per day with consistent quality - Used research insights to improve local Helpcenter - chatbot support - Helped making help center content and processes easier for customers to follow Why it matters for your store: I know what customers ask, what confuses them, and what makes them trust or leave a store. I now bring that to e-commerce clients through customer support setup, product listing support, Canva design, and social media management.

Graphic Designer

Shajgoj • Período integral

Jun 2019 - Feb 2022 • 2 yrs 8 mos

For two years, I designed product and marketing visuals for Skin Cafe Ltd., a retail and manufacturing brand which is a sister concern of Shajgoj Limited. My work helped the brand look clear, attractive, and consistent across print and digital channels. What I did: -Designed product visuals that showed items clearly and honestly -Created marketing graphics for promotions and campaigns, often on tight deadlines -Kept colors, fonts, and layouts consistent across every piece -Adapted one campaign idea into multiple formats, such as posts, banners, and print -Worked with the team to turn briefs into finished designs and handled revisions -Prepared organized, print-ready and digital files Achievements: -Built a consistent brand look across skin care and personal care products -Delivered 150+ designs per month on schedule -Created reusable templates that sped up repeat projects -Maintained smooth teamwork through clear communication and dependable delivery Tools: Adobe Suite, Figma, Canva Why it matters for your store: Online shoppers judge products by their visuals. I now use this experience to help e-commerce clients with product listing images, Canva designs, social media content, and branded graphics that look professional and build trust.