Talha Ahmed

Customer service representative

Aky services PVT LTD • Período integral

Jun 2024 - Present • 1 yr 11 mos

• Provided exceptional customer support via phone, email, and in-person interactions, resolving inquiries related to services and products. • Maintained accurate records of customer interactions and feedback in CRM systems, ensuring data integrity and compliance. • Collaborated with team members to improve service processes, resulting in enhanced customer satisfaction ratings. • Handled high-volume calls during peak periods, demonstrating strong multitasking and problem-solving abilities. • Contributed to team goals by meeting performance metrics, including response times and resolution rates.