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Virtual Assistant
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Experiência profissional
Virtual assistant
Next Brick • Período integral
Mar 2025 - Jan 2026 • 10 mos
I am a dedicated Customer Support Specialist and Virtual Assistant with experience in handling customer inquiries, managing administrative tasks, and ensuring smooth daily operations. I communicate clearly and professionally across chat and messaging platforms, manage multiple conversations efficiently, and stay organized while following structured processes. As a Virtual Assistant, I have experience in lead generation, LinkedIn outreach, data entry, and maintaining organized records. I focus on understanding client and customer needs, providing quick and effective solutions, and maintaining a calm and friendly approach even in challenging situations. My goal is to improve customer satisfaction, support business growth, and contribute to long-term success.
Customer Support Specialist
Techverx • Período integral
Dec 2022 - Jul 2024 • 1 yr 7 mos
I am a dedicated Customer Support Specialist with experience in handling customer inquiries, resolving issues, and ensuring a positive customer experience. I communicate clearly and professionally across chat and messaging platforms, manage multiple conversations efficiently, and stay organized while following structured processes. I focus on understanding customer needs, providing quick and effective solutions, and maintaining a calm and friendly approach even in challenging situations. My goal is to build customer trust, improve satisfaction, and contribute to long-term retention for the business.