
Surender K
Computer Science Undergraduate
Habilidades

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Experiência profissional
Technical Trainee
Zoho • Período integral
May 2025 - Jan 2026 • 8 mos
Analyzed Endpoint Central modules including Patch Manager Plus, Vulnerability Manager Plus, Distribution Server, and Software Deployment to understand product architecture and end-to-end workflows. • Investigated a database containing 4,400+ tables to identify product-specific schemas, map table relationships, and trace operational data persistence across workflows. • Reverse engineered patch scanning and deployment workflows by analyzing 20K–80K line application logs, installation directories, and C/C++ code to trace data flow from request initiation to database persistence and took responsibility for investigating customer-reported issues. • Investigated 40+ customer support tickets using application logs, database records, execution traces, and debugger outputs to identify root causes and support issue resolution