Surayya H
Business Enablement Specialist
Habilidades
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Experiência profissional
Manager, Business Enablement
Standard Bank
May 2001 - Apr 2023 • 21 yrs 11 mos
I have over 22 years of experience in the financial services industry, having worked across a variety of sales and operational roles before progressing into senior operations and business enablement. This breadth of experience gave me an understanding of the business, from the client-facing environment to the systems, processes, and operational support that enable it to function effectively. Throughout my career, I developed and implemented processes and systems to improve the experience of both clients and financial planners, with service excellence and operational efficiency as key priorities. My responsibilities evolved from operational support into business enablement and execution, translating strategic objectives into practical action, implementing solutions, improving processes, and coordinating the activities needed to deliver results. I bring a structured, practical, and solutions-focused approach to my work. I am comfortable taking a brief, understanding the desired outcome, identifying what needs to be done, and taking ownership of delivery. My focus is on helping organisations strengthen their operations, improve how work gets done, and turn objectives into tangible outcomes.