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Suphazel
@suphazel
IT Support Specialist and Technical Virtual Assistant
Quênia
Inglês, Suaíli
Sobre mim
I am a CCNA certified IT Support Specialist and Technical Virtual Assistant with over 15 years of experience. I have supported businesses in finance, SACCO operations and corporate environments. I specialise in Microsoft 365 administration, network troubleshooting, remote IT support, customer care and virtual assistance. I am reliable, independent and deliver professional results with a personal touch. Available Monday to Saturday.
Habilidades
Suphazel
offline •
Tempo médio de resposta: 2 horas
Conheça meus serviços
Digitação de Dados
I will do good and accurate data entry
Mensagens e e-mails
I will do technical virtual assistant
Experiência profissional
System Administrator & IT Support Specialist
JovialGaming • Período integral
Jan 2023 - Present • 3 yrs 4 mos
Provide technical support for hardware, software, network and SaaS issues across multiple clients. Manage Microsoft 365 accounts including Exchange, Teams and SharePoint. Diagnose and resolve LAN and Wi-Fi connectivity issues and system failures. Install and configure PCs, printers and peripheral devices for business environments. Maintain IT asset inventory and technical documentation. Leverage AI tools and data tracking to identify recurring issues and improve resolution times.
system Administrator & IT Support Specialist
KWELI SOLUTIONS • Período integral
Jan 2013 - Nov 2022 • 9 yrs 10 mos
Delivered consistent first and second line IT support for end users across multiple branches over 9 years. Managed user accounts, access rights and permissions across core systems. Supported payment related and account operations within a financial cooperative. Provided user training on new systems and software. Ensured regular data backups and security compliance. Installed and maintained operating systems, office applications and network printers across branch locations.
