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Fiverr Pro
Português
$
USD
I will optimize your workforce scheduling and capacity planning
WFM Scheduling Analyst
I solve operational bottlenecks at scale through workforce intelligence, data-driven planning, and process optimisation. With over 5 years of experience at Amazon and Accenture, I specialise in workfo...
Sobre este Serviço
Are staffing gaps, growing queues, or unclear schedules hurting your SLA performance?
I will turn your workload, staffing, and process data into a practical workforce plan you can use.
I bring 5+ years of experience across Amazon and Accenture in workforce scheduling, real-time operations, fraud and risk workflows, and capacity planning. My work supported global operations with more than 2,300 agents. As founder of Re-Joy, I also built a working website MVP, giving me hands-on experience turning complex business needs into practical systems.
What I can help with:
Workforce and workload audit
Capacity and staffing model
Schedule and shift recommendations
Queue, SLA, utilization, and shrinkage analysis
Excel or Google Sheets dashboard
Process map, SOP, and improvement roadmap
Ideal for customer support, back-office operations, e-commerce, BPO, trust and safety, risk, and startup teams.
You receive clear assumptions, actionable recommendations, and deliverables matched to your package. Please message me before ordering if your project covers multiple queues or complex systems.
Perguntas frequentes
What data do you need from me?
Please share your goals, headcount, shifts, workload or queue volumes, SLA targets, schedules, and known constraints. If some data is unavailable, I can start with documented assumptions.
Will my business data remain confidential?
Yes. I use your information only to complete the agreed analysis and deliverables. You may remove personal identifiers or share anonymized data. I will not request passwords or customer-sensitive data.
What format will I receive?
Depending on your package, deliverables may include a written audit, Excel or Google Sheets model and dashboard, process map, strategy document, or consulting deck. We will agree the final format at kickoff.
