Jenna Monahan

Owner & Founder

Steady Ground Strategies • Autônomo

Jun 2025 - Present • 11 mos

•Partner with founders and leadership teams to build scalable HR and operational infrastructure, supporting growth across retail, construction, and service-based businesses •Lead HR compliance and people operations initiatives, including employee handbooks, policies (ESST, FAMLI, PTO), and onboarding/offboarding systems aligned with state and federal regulations •Design and implement hiring strategies, job descriptions, and structured interview processes to improve hiring efficiency and team alignment •Develop performance management frameworks, including evaluation tools, compensation structures, and career progression pathways •Create and document SOPs and operational workflows, improving consistency, accountability, and team productivity •Conduct operational audits to identify inefficiencies and bottlenecks, delivering actionable solutions that streamline processes and reduce manual workload •Advise leadership on organizational structure, workforce planning, and change management, ensuring teams are aligned with business goals •Act as a fractional HR/People Operations partner, providing both strategic guidance and hands-on execution to move initiatives forward

Director of Organizational Development

Sarah O. Jewelry • Período integral

Aug 2018 - Jun 2025 • 6 yrs 10 mos

•Scaled a multi-location retail business, growing a second store to $8M+ annual revenue within 4 years. •Built compliant employee handbooks and HR policies aligned with state and federal regulations •Designed and implemented 20+ roles, including hiring, onboarding, and team training •Developed company-wide performance review systems to improve accountability and growth •Established a compensation philosophy and structure to support retention and scalability •Led end-to-end onboarding and offboarding systems for a growing team •Created SOPs and a comprehensive Retail Operations Playbook to standardize sales and people operations •Redesigned a custom sales workflow, reducing bottlenecks and implementing CRM for improved efficiency and customer experience

Human Resources Business Partner

Presbyterian St. Luke's Medical Center • Período integral

Nov 2014 - Jul 2018 • 3 yrs 8 mos

•Partnered with senior leadership to align people strategy with business objectives, supporting growth, restructuring, and workforce planning initiatives •Advised managers on employee relations matters, including performance management, conflict resolution, and disciplinary actions, ensuring consistency and compliance •Led and supported organizational design efforts, including role clarity, team structure optimization, and succession planning •Developed and implemented performance management frameworks, including goal setting, feedback cycles, and calibration processes •Drove employee engagement initiatives, using feedback and data to improve retention, culture, and team effectiveness •Guided leaders through change management efforts, including communication planning and adoption strategies during periods of growth and transition •Collaborated with leadership to identify talent gaps and build development plans, supporting internal mobility and leadership growth •Ensured compliance with state and federal employment laws, advising on policy interpretation and risk mitigation •Partnered cross-functionally with Finance and Operations to support headcount planning, budgeting, and compensation alignment •Analyzed HR metrics (turnover, hiring, performance trends) to inform strategic decision-making and identify areas of opportunity