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staceyfails

Stacey F.

@staceyfails

Your go to systems VA for SOPs, Google Workspace, automation and AI

Estados Unidos
Algumas informações são exibidas no idioma inglês.
Sobre mim
IT support engineer by day. Systems builder by night. What I set up for small businesses: - SOPs for the tasks you repeat every week - Gmail and Google Workspace: filters, templates, intake forms, booking pages - Automation consulting and builds - AI starter sessions for ChatGPT and Claude - ManyChat DM automations Ask me about your biggest pain points! I love being helpful and making people’s work days better.... Saiba mais

Habilidades

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staceyfails
Stacey F.
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Eficiência e Automação do Negócio
I will turn your repeat business tasks into simple sops anyone can follow
A partir deUS$ 125 /projetoMais detalhes
Assistência geral
I will organize your gmail and google drive and set up a client intake form
A partir deUS$ 150 /projetoMais detalhes

Experiência profissional

Orchard

IT Support Engineer

Orchard

Sep 2022 - Present • 4 yrs 1 mo

- Built onboarding for 70 new users a month, covering installing and configuring the apps they need to work efficiently - Delivered macOS and iOS support across an average of 110 tickets a month, with 98% SLA resolution success and 100% user satisfaction - Partnered with cross-functional teams on system improvements that reduced license costs and streamlined operations - Wrote documentation and training materials that improved team operating procedures - Build custom automations and workflows that make teams' work days easier

Georgetown

IT Support Specialist

Georgetown

Nov 2020 - Aug 2022 • 1 yr 9 mos

- Solved an average of 31 help desk calls and tickets a week across software, hardware and networking issues - Standardized documentation for 20 existing End User Support processes in Confluence - Led process improvement for 5 new support processes using Lean and ToP facilitation methods - Deployed 130+ desktops and laptops in one fiscal year, with documentation, applications and policies set up before handoff - Supported SaaS tools including Workday, Office 365 and Zoom - Employee of the Year 2020, out of 900 city employees, for managing Workday ERP implementation and testing - Selected as 1 of 25 leaders citywide for the 2021 Engaged Leader Series