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Português
$
USD
Summer Hudson
@srhudson22
Turning Complex Work Into Clear Solutions
Estados Unidos
Inglês
Sobre mim
Hi, Im Summer!
My approach is simple: understand the problem, organize the complexity, and create a solution your team will actually use. I help businesses turn complex, disorganized work into clear processes, structured projects, and practical solutions.
I’ve led cross-functional teams, managed technology initiatives, developed procedures, and helped improve the way people, processes, and technology work together.
I can help with:
• SOPs and process documentation
• Process mapping and workflow
• Project planning
• Business and system requirements
• Training guides
• Quality Management
Habilidades
Summer Hudson
offline •
Conheça meus serviços
Gerenciamento de Projeto
I will organize and manage your project
Experiência profissional
Gore
Período integral • 4 yrs 3 mos
IT Process Manager | Process Improvement, QMS & ServiceNow
Dec 2024 - Apr 2026 • 1 yr 4 mos
Designed, implemented, and governed IT processes supporting enterprise technology operations. Managed an IT Quality Management System in ServiceNow, including process controls, documentation, standards, and governance. Identified process gaps, inefficiencies, risks, and improvement opportunities and developed practical solutions. Created SOPs, procedures, process documentation, standards, training materials, and supporting resources. Partnered with business and technical stakeholders to translate operational needs into clear, scalable processes. Developed process metrics and reporting to measure performance, quality, and effectiveness. Led process and systems training for teams across 25+ countries, supporting adoption and consistent execution. Supported continuous improvement, quality assurance, compliance, and process governance initiatives.
Software / Solution Test Analyst | QA, Testing & Quality Assurance
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IT Project Manager | Microsoft 365 & Digital Workplace
Jan 2022 - Jan 2023 • 1 yr
Managed Microsoft 365 and employee technology initiatives, including application rationalization, modernization, and collaboration solutions. Coordinated cross-functional stakeholders, project timelines, risks, requirements, dependencies, and deliverables. Supported Microsoft 365 initiatives involving Guest Access, Conditional Access, External Sharing, and digital collaboration. Created and maintained project plans, status reports, implementation documentation, and stakeholder communications. Translated business needs into organized technology requirements and supported implementation and adoption. Helped bring structure to complex technology initiatives through project governance, documentation, communication, and risk management.
