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Raza
@srazamuhammad
Server Infrastructure SaaS Product Support Specialist
Paquistão
Inglês
Sobre mim
7+ years in IT enterprise server/storage infrastructure plus SaaS product support for a US healthcare platform.
Infrastructure: IBM, HP, Dell, NetApp servers & storage, Cisco networking, data center hardware diagnostics & preventative maintenance.
SaaS/Product Support: First-line ticket resolution, customer onboarding, and root-cause investigation (console logs) before escalating to engineering using JIRA, Intercom, Slack.
Need hardware-level infra support or SaaS/product support? I bring real operational experience, not just theory.
Habilidades
Raza
offline •
Conheça meus serviços
Suporte Técnico
I will do remote support for IBM hp dell servers
Suporte Técnico
I will provide saas product support, onboarding, and technical ticket resolution
Experiência profissional
Technical Support & Escalations Healthcare SaaS Platform
Contractor • Período integral
Jul 2023 - Present • 3 yrs
First point of contact for provider/doctor and internal user escalations on an EHR/CRM healthcare platform. Key responsibilities: - User onboarding & offboarding account setup, permissions, and technical training for new users - Root-cause investigation using browser console logs before escalating to engineering not just relaying symptoms - Cross-functional coordination with dev teams via JIRA, Slack, and Google Workspace - Ticket triage and resolution using Intercom, maintaining HIPAA-compliant support standards - Process documentation using Notion for internal knowledge base and troubleshooting guides Tools: Intercom, Twilio, Notion, JIRA, Google Workspace, Slack
7 Avaliações
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Got the job done quickly and well! Will make sure to buy again when needed
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Excellent and professional help. Very patient when we encountered hardware-related problems. Identified them and fixed them well. Will order again. Hardware skills allow you to physically operate a computer. Hardware skills can be as simple as knowing how to turn devices on and off. They might also...
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Excellent and professional help. Very patient when we encountered hardware-related problems. Identified them and fixed them well. I as a novice first-time server owner could have not managed myself without this gig. Will order again.
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