Sojib

Project Manager

NaXum Online Marketing LLC • Período integral

Sep 2025 - Feb 2026 • 5 mos

● Lead cross-functional teams to deliver projects on time, within scope, and within budget ● Define project goals, timelines, and deliverables aligned with business objectives ● Coordinate with stakeholders to gather requirements and manage expectations ● Create and maintain project plans, schedules, and status reports ● Identify risks early and implement mitigation strategies ● Track progress and resolve issues that may impact delivery ● Manage resources to ensure efficient team performance ● Facilitate regular meetings and clear communication across teams ● Ensure quality standards are met throughout the project lifecycle ● Document lessons learned to drive continuous improvement ● Act as the main point of contact for clients and internal stakeholders ● Manage change requests and evaluate impact on scope, timeline, and cost ● Maintain accurate and up-to-date project documentation ● Support project handover and onboarding after completion ● Use data and feedback to improve project processes and outcomes

Account executive

Fusion Vision - Innovate marketing studio • Período integral

Oct 2024 - May 2025 • 7 mos

Oversee overall sales and account executive workflows ● Delivered multi-channel support (chat, email, text, phone), ensuring top-tier ● customer experience. ● Resolved billing, reputation management, and account retention inquiries. ● Onboarded new clients and provided training on platform features. ● Maintained accurate customer records in HubSpot CRM. ● Collaborated with Customer Success teams to boost client satisfaction and retention. ● Identified upselling opportunities and enhanced the overall customer experience.

Customer Support executive

Digioh • Período integral

Nov 2021 - Jul 2024 • 2 yrs 8 mos

Provided technical support for email automation and marketing tools. ● Used CRM & ticketing systems to ensure quick issue resolution. ● Improved customer engagement, leading to 20% higher retention rates. ● Conducted training for new support team members & created troubleshooting guides. ● Managed escalated cases, ensuring swift and effective resolutions ● Assisted in testing new features, giving feedback for product enhancements. ● Led end-to-end launch of 25+ guided selling quizzes, from requirements to execution ● Coordinated design, development, and implementation teams to deliver custom quiz solutions ● Integrated quizzes with Klaviyo for data capture and automated follow-up campaigns ● Managed timelines, budgets, and resources to ensure on-time delivery ● Defined project goals, deliverables, and KPIs with stakeholders, achieving 100% delivery ● Used data insights to improve quiz performance and engagement