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sofia_3453

Sofia R

@sofia_3453

Multilingual Bookkeeper and Customer Support Specialist EN,RU,UA,PL,ES

Ucrânia
Inglês, Russo, Ucraniano, Polonês, Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
Multilingual bookkeeping & customer support specialist with 2+ years of experience serving US and European clients. Fluent in English, Russian, and Ukrainian, with conversational Polish and Spanish. I provide responsive email, live chat, and help desk support using Zendesk and Intercom. On the bookkeeping side, I handle invoicing, reconciliation, and financial record-keeping (QuickBooks/Zoho). Comfortable working across tools like HubSpot, Airtable, and Slack to stay organized within a team's existing workflow. Reliable, detail-oriented, and easy to communicate with across time zones.... Saiba mais

Habilidades

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sofia_3453
Sofia R
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Contabilidade
I will manage your bookkeeping in quickbooks or zoho
A partir deUS$ 50 /projetoMais detalhes
Contabilidade
I will enter and categorize your invoices in quickbooks, zoho, and saldeo
A partir deUS$ 35 /projetoMais detalhes

Experiência profissional

Commerce

Customer support representative

Commerce • Período integral

Oct 2024 - Present • 1 yr 11 mos

Provide multilingual customer support (English, Russian, Ukrainian, Polish) for an e-commerce business, handling inquiries via email and live chat through Zendesk and Intercom. Resolve order, account, and payment-related questions, including issues tied to transactions processed via Solid Gate, and support customers across the Shopify storefront. Maintain fast response times and high customer satisfaction while coordinating with the team through Airtable, HubSpot, and Slack.

E-Commerce_Media Agency

Accountant

E-Commerce Media Agency • Período integral

Jul 2024 - Aug 2026 • 2 yrs 1 mo

Managed end-to-end bookkeeping for an international e-commerce media agency, working with US and European clients. Handled invoicing, accounts payable/receivable, and bank and payment reconciliation using QuickBooks and Zoho. Reconciled transactions processed through Solid Gate and Shopify, ensuring accurate financial records across multiple sales channels. Collaborated with the team using Airtable, HubSpot, and Slack to keep financial workflows organized and on schedule.