s
smcrae3

Steven M

@smcrae3

AI Automation and Workflow Specialist

Estados Unidos
Algumas informações são exibidas no idioma inglês.
Sobre mim
I build small, working AI automations - the kind that actually run, not just get demoed. Recent work: an AI lead-triage agent that classifies inbound leads by urgency with visible reasoning and a human approval step before anything sends, plus workflow automations connecting Google Sheets, Gmail, and Make. Background: 5+ years in customer operations (T-Mobile) - root-cause troubleshooting, clear documentation, and handoffs that don't lose information. I test what I build before I hand it over, and I'll tell you plainly if something's outside my current skill level.... Saiba mais

Habilidades

s
smcrae3
Steven M
offline • 

Conheça meus serviços

Correções de bugs
I will troubleshoot or fix your make automation workflow
A partir deUS$ 40 /projetoMais detalhes
Automações
I will automate your google sheets and email workflow
A partir deUS$ 45 /projetoMais detalhes

Experiência profissional

T-Mobile

Loyalty Customer Care Representative

T-Mobile

Apr 2021 - Present • 5 yrs 4 mos

Progressed through Customer Care Expert, Tech Care Expert, and now Loyalty Customer Care Representative. Diagnose and resolve billing, account, device, network, and application issues, including iOS/Android and 5G/LTE connectivity. Maintain a 90%+ first-call resolution rate while performing against retention and satisfaction goals in a high-volume environment.