Sk Shagar

Jr. Developer / Technical Support Operator

PageFly • Meio período

Sep 2019 - Dec 2024 • 5 yrs 3 mos

Provided technical support to merchants using the PageFly Landing Page Builder on Shopify stores, resolving issues efficiently and ensuring a smooth page-building experience. Diagnosed and fixed user issues on the first interaction whenever possible, and created quick tutorial videos to educate customers on resolving similar problems in the future. Assisted merchants in effectively using PageFly’s built-in design and layout tools to build high-converting landing pages and product pages. Identified and resolved Shopify theme conflicts affecting PageFly pages, including layout breaks, styling issues, and script conflicts. Implemented light custom CSS, JavaScript, and HTML fixes to customize layouts, improve design, or resolve bugs. Assisted with third-party app integrations and troubleshooting compatibility issues with marketing, tracking, and analytics tools. Helped merchants refine page structure, responsive layouts, and styling to improve visual consistency across desktop and mobile devices. Added or modified custom code snippets to extend functionality or fix platform limitations. Collaborated closely with internal teams through daily communication and issue reporting, ensuring quick resolution of complex technical problems. Shared product feedback and user insights with the development team to help improve the PageFly platform. Supported frontline support agents by handling advanced technical cases and debugging complex issues. Ensured merchants followed best practices for page performance, responsiveness, and usability.

Asst. Manager Information Technology

Corvo Cycles Limited • Período integral

Apr 2014 - Dec 2020 • 6 yrs 8 mos

1. Networking, Server Administration, Server Maintenance. New server Install & Configure. 2. Troubleshooting, Setup & Configure IT Equipment, PC & Systems. 3. Maintain Payroll, Tally & ERP System. 4. Maintain CCTV Camera`s & DVR. 5. Barcode printing & Barcode Scanner maintaining. 6. Maintain Company`s walkie talkies. 7. Add, Modify ERP data. 8. Setup & Configure Company Emails. 9. User management, database management. 10. Troubleshoot all hardware related problems. 11. Distribute it components & internet service as per needed.