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simmitch30

Simeon M

@simmitch30

IT Systems Integrator

Estados Unidos
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a detail-oriented IT Systems Integrator with a cybersecurity background and hands-on experience supporting networks, endpoints, and security operations in fast-paced environments. I am known for troubleshooting complex issues, assessing risk, and working well across teams. I am focused on building secure, reliable systems that keep critical operations running.... Saiba mais

Habilidades

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simmitch30
Simeon M
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte Técnico
I will provide expert IT support for home or business
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

IT Systems Integrator

classic collision

Dec 2021 - Present • 4 yrs 5 mos

• Mitigated risks for clients who were at risk of malicious attacks on their accounts. • Performed troubleshooting daily, resolving issues across more than 300 accounts spanning various databases. Actively took part in initiatives focused on case deflection, automation, and the development of digital self-help resources, enhancing both customer satisfaction and the efficiency of engineering teams. • Worked on projects with colleagues to configure a series of computers, printers, scanners, and other network devices to work simultaneously. • Promote team empowerment by ensuring that each team member is fully engaged in the project with important contributions/outcomes. • Demonstrated ability to communicate complex concepts to business partners and leadership teams, resulting in career growth as a team lead, and Tier 2 support specialist.