Damaris K

freelancer

Damaris • Freelance

Mar 2026 - Present • 5 mos

During my time working as a system support assistant, I was responsible for helping maintain computer systems and assisting users with technical issues. My duties included installing software, troubleshooting system problems, and ensuring that devices were functioning properly. I also assisted in organizing files and improving system performance on several machines. One of my key achievements in this role was successfully optimizing multiple systems, which helped improve overall efficiency and reduced downtime for users. IT Intern As an IT intern, I gained practical experience working with different operating systems, including Linux-based environments such as Kali Linux. I supported basic system configuration, software installation, and network setup. I also helped document system procedures so that team members could follow clear guidelines when setting up or maintaining systems. A major achievement during this internship was helping streamline the installation process for several tools, which saved time and improved consistency across devices. Technical Support Volunteer In a volunteer role, I provided technical assistance to individuals who needed help with their computers. I helped troubleshoot issues, remove unnecessary applications, and guide users on how to perform basic maintenance tasks. One of my accomplishments in this role was helping several users improve their system performance by reorganizing files and optimizing system settings. Key Achievements Improved system performance by optimizing software and removing unnecessary programs. Assisted with installing and configuring tools in Linux environments. Helped users understand basic system management and maintenance practices. Contributed to better organization of digital resources and documentation. Reduced technical issues by providing effective troubleshooting and support.