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siddique_usman

Usman Siddique

@siddique_usman

Network Engineer

Paquistão
Inglês, Urdu, Hindi
Algumas informações são exibidas no idioma inglês.
Sobre mim
BS Information Technology (BSIT) graduate with a strong passion for Networking and System Administration. Trained in CCNA Routing & Switching and MCSA from PAPTech College, with hands-on experience in network configuration, Windows Server administration, Active Directory, DNS, DHCP, troubleshooting, and IT support. I am committed to delivering reliable, secure, and high quality solutions with professionalism, clear communication, and timely delivery.... Saiba mais

Habilidades

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siddique_usman
Usman Siddique
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Administração de servidores
I will install and configure active directory in windows server
A partir deUS$ 35 /projetoMais detalhes
Suporte Técnico
I will do cisco packet tracer networking projects
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

Helpdesk Engineer Level II

Company • Período integral

Feb 2025 - Present • 1 yr 6 mos

Working as a Level-2 Helpdesk Engineer, providing technical support and troubleshooting for internet and network-related issues. Responsible for diagnosing connectivity problems, resolving customer escalations, configuring network devices, supporting fiber broadband services, and coordinating with field and network teams to ensure timely issue resolution. Experienced in ticket management, remote troubleshooting, and delivering high-quality customer support while maintaining service level agreements (SLAs).