Shyam B

Senior Manager Technology Engineering

Adecco • Período integral

May 2026 - Present • 3 mos

Elevated technology leadership role blending hands-on technical delivery with a diverse tooling stack — leading teams to build AI-powered soluHons for recruiters. ▸ Lead a technology engineering team, owning project delivery from soluUoning through release across concurrent iniUaUves ▸ Act as SoluUon Architect for AI-driven recruiter tools, bridging business needs with engineering execuUon ▸ Drive AI Enablement using AgenYorce and naUve AI approaches to build recruiter-focused AI soluUons ▸ Own business stakeholder communicaUon, story design, and backlog grooming ▸ Lead sprint planning and esUmaUon cycles; manage incident response and plaYorm stability ▸ Use Azure DevOps, GitHub, GitHub Copilot, and Confluence to streamline delivery and documentaUon

Manager Technical Support Engineering

Salesforce • Período integral

Jul 2019 - Apr 2026 • 6 yrs 9 mos

Led end-to-end project iniHaHves for Signature customers, managing complex CRM implementaHons and support operaHons with zero criHcal failures across 4-5 concurrent strategic projects. ▸ Red Account Project — reduced renewal risk by 40% through hypercare status for high-risk accounts ▸ Peak Season AutomaUon — 4-5 year zero-downUme iniUaUve via capacity planning and DB opUmizaUon ▸ AiOps Project — led Slack AI Agents for automated case triage; recognized as major AI adopUon success ▸ Sev1 Readiness Programs — reduced incident response Ume by 35%, adopted org-wide ▸ Led hiring drives and mentored 20+ technical professionals with 95%+ retenUon ▸ Built onboarding journey frameworks, reducing new customer ramp-up Ume by 40%

Senior Consultant

Infosys • Período integral

Mar 2019 - Jul 2019 • 4 mos

Managed Salesforce Core Cloud implementation for enterprise client, coordinating client and delivery teams. Owned requirements gathering and documentation, aligning business needs with solution design to ensure successful project delivery and stakeholder satisfaction.