shujaahmonis

Business Systems Support Specialist

WWF UK • Meio período

Jun 2024 - Mar 2026 • 1 yr 9 mos

Played a key role in the Finance Systems Transformation project, supporting the migration and implementation of enterprise business systems and operational processes. Acted as the primary Point of Contact (POC) for Microsoft Business Central 365, Coupa, Halo Service Desk, Power BI, and Azure-related support and administration activities. Provided 2nd and 3rd line support for Microsoft Business Central 365, troubleshooting complex system, user, and application-related issues. Managed and prioritized service desk queues, ensuring timely resolution of incidents, requests, and escalations while maintaining strong service standards. Supported ERP, SaaS, and business-critical applications across multiple departments within the organization. Collaborated with stakeholders, technical teams, and end users to improve workflows, system efficiency, and user experience. Contributed to process improvement initiatives by identifying operational gaps and recommending more efficient support and system management practices. Worked closely with change management activities, supporting system deployments, user adoption, testing, and transition processes. Assisted with User Acceptance Testing (UAT), issue investigation, system validation, and post-deployment support activities. Supported reporting, system administration, permissions management, and business operations using enterprise platforms and cloud technologies. Built strong expertise in ERP systems, service management, finance systems support, SaaS administration, and digital transformation initiatives. Recognized for strong analytical thinking, problem-solving abilities, stakeholder communication, and ability to manage complex support environments effectively.

Business Analyst

NielsenIQ • Meio período

Jul 2023 - Apr 2024 • 9 mos

Supported business applications, enterprise systems, and operational workflows in a fast-paced global environment. Gathered and analyzed business requirements to improve processes, system performance, and user experience. Collaborated with technical and business teams to identify issues and deliver effective business solutions. Assisted with application support, troubleshooting, and incident resolution for business-critical systems. Participated in User Acceptance Testing (UAT) to ensure successful implementation of system enhancements and updates. Helped streamline workflows and improve operational efficiency through process analysis and system support. Worked closely with stakeholders to support reporting, business operations, and system-related activities. Developed strong expertise in business systems, data analysis, service management, and enterprise support operations.

Business Analyst

S&P Global • Período integral

Apr 2021 - May 2023 • 2 yrs 1 mo

Supported enterprise business applications and internal systems within a global corporate environment. Gathered and analyzed business requirements to support process improvements and operational efficiency. Worked with cross-functional teams to troubleshoot system and application-related issues. Assisted with User Acceptance Testing (UAT) for system updates and business process changes. Supported stakeholders and end users with technical and application support requests. Contributed to process documentation, workflow improvements, and issue resolution activities. Helped bridge communication between business users and technical teams. Developed strong experience in business systems, service management, and enterprise support operations.