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shruthi_rsk

Shruthi

@shruthi_rsk

Product Specialist , LLM Trainer

Índia
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Im a Product Support Specialist with 4 years of SaaS experience, specializing in Freshsales CRM, integrations, workflows, automation, and AI chatbots. I help businesses with CRM setup, pipelines, dashboards, workflows, permissions, integrations, and product-level troubleshooting. I also provide AI chatbot training, conversation analysis, Q&A optimization, and bot deflection improvement. I’ve audited 300+ negative and 100+ dropped bot conversations and built chat-to-ticket automation to improve routing, reduce manual effort, and create better customer experiences. and boost support efficiency.... Saiba mais

Habilidades

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shruthi_rsk
Shruthi
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte ao Cliente
I will setup optimise troubleshoot streamline your freshsales crm
A partir deUS$ 50 /projetoMais detalhes

Experiência profissional

Freshworks

PRODUCT SPECIALIST

Freshworks • Período integral

Sep 2024 - Present • 2 yrs 1 mo

Provide L1–L2 technical support for Freshsales CRM, covering workflows, automations, configurations, permissions, integrations and API-related issues. Troubleshoot product issues, perform RCA and log analysis, and collaborate with Product and Engineering teams on bugs and improvements. Also work on Conversational AI by designing and testing chatbot-to-ticket workflows, evaluating multi-turn conversations, identifying response and knowledge gaps, and improving AI knowledge content, automation logic and ticket routing.

OTHERS

Product Support Specialist

OTHERS • Período integral

Jul 2022 - Aug 2024 • 2 yrs 1 mo

Company name : EasyEcom Provided L1–L2 technical support for an omnichannel SaaS platform across OMS, WMS and CRM. Handled customer onboarding, product configuration, demos, troubleshooting and end-user training while managing high-volume support cases. Performed data analysis and RCA to identify recurring issues and product improvement opportunities, while collaborating with cross-functional teams to resolve customer and product-related issues.