s
shriyassharma

Shriya S

@shriyassharma
Índia
Inglês, Hindi, Panjabi, Canarim
Algumas informações são exibidas no idioma inglês.
Sobre mim
I help businesses fix broken support operations — fast and without fluff. Drowning in tickets, inconsistent agents, or zero SOPs? I build the QA frameworks, audits, and standard operating procedures that get your support team structured and consistent. 13+ years across marketplaces, fintech, and ops-heavy businesses. Managed 2,300+ agents across 14 sites. Real outcomes: fewer tickets, faster resolution, higher satisfaction. Tell me your biggest support headache — I'll tell you exactly what to fix.... Saiba mais

Habilidades

s
shriyassharma
Shriya S
offline • 

Conheça meus serviços

Eficiência e Automação do Negócio
I will write customer support sops your team will actually follow
A partir deUS$ 50 /projetoMais detalhes
Consultoria
I will audit your customer support process and tell you what is broken
A partir deUS$ 75 /projetoMais detalhes

Experiência profissional

Zee_Entertainment Enterprises Limited

Senior Operations Manager

Zee Entertainment Enterprises Limited • Período integral

Jan 2022 - Jul 2022 • 6 mos

● Led CX transformation project to streamline support operations and reduce escalations by 75%

Amazon

Investigation Specialist, Risk Management

Amazon • Período integral

Jul 2010 - Apr 2013 • 2 yrs 9 mos

● Owned Bezos and BBB escalations for North America ● Led India operations for global Blurb compliance initiative, reducing policy violations

Google

AdWords Representative

Google • Período integral

May 2008 - Dec 2008 • 7 mos

● Reviewed digital ads for accuracy and policy compliance.