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shibu_sh

SHIBU S

@shibu_sh

Senior Technical Support Engineer

Índia
Inglês, Hindi, Canarim, Bengali
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Senior Technical Support Engineer with over 9 years of experience in L2/L3 Production Support, Linux Administration, and Cloud Infrastructure. I specialize in managing high-volume production environments, troubleshooting critical incidents, and supporting enterprise platforms using AWS, Kubernetes, and SQL. I am proven in collaborating with cross-functional teams to ensure high application availability and SLA compliance.... Saiba mais

Habilidades

s
shibu_sh
SHIBU S
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Hospedagem e Domínio
I will connect your domain to your website and fix dns records
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

Licious

Senior Technical Support Engineer

Licious • Período integral

May 2022 - Present • 4 yrs 5 mos

Provide L2/L3 production support for enterprise e-commerce and supply chain applications. Resolve production incidents through SQL analysis, log investigation, and API debugging. Support AWS cloud environments, monitor critical business services, and manage incident escalations while ensuring SLA compliance. Lead support queue coordination and collaborate with DevOps and QA teams.