Shenaali U.

Office / Account Manager

Events & Exhibitions • Período integral

Jul 2024 - Mar 2026 • 1 yr 8 mos

• Manage day-to-day office operations, ensuring smooth workflows, operational efficiency, and compliance with health, safety, and security regulations. • Supervise and develop administrative staff, assigning tasks, monitoring performance, and promoting professional growth. • Manage office budgets, vendor relationships, expenses, and facilities to optimize cost-efficiency. • Develop and maintain strong client relationships, acting as a reliable advisor and main point of contact. • Drive revenue growth and account profitability through upselling, cross-selling, and proactive business development. • Oversee end-to-end project delivery, ensuring quality, timeliness, and client satisfaction. • Develop and execute strategic account plans while collaborating with internal teams to deliver tailored solutions. • Prepare business reviews, proposals, and reports for senior stakeholders and monitor trends to inform client strategies.

Assistant Manager

Bank • Período integral

Mar 2021 - Jun 2024 • 3 yrs 3 mos

• Lead customer service initiatives within Trade Finance operations, ensuring top-tier service delivery. • Guided process re-engineering and system implementations, working with central bank (LK) regulators and global head office to classify requirements, ensure compliance and deliver automation solution. • Monitor team performance metrics, KPIs and operational efficiency, optimizing transaction processing schedules. • Implement and maintain AML/CFT frameworks and ensure regulatory compliance across all operations. • Investigate suspicious transactions, support audits and train staff on compliance procedures. • Align team objectives with departmental strategies, fostering talent development and high staff performance. • Ensure operational and procedural standards comply with bank policies and industry best practices.

Senior Banking Associate

HSBC • Período integral

Nov 2014 - Feb 2021 • 6 yrs 3 mos

• Specialized in Global Trade Finance & Receivables, handling Documentary Credits, Bank Guarantees and Import Documentation. • Led cross-border system implementation and automation projects in coordination with international head office teams. (India, Singapore, Hong Kong) • Managed Receivable Finance and Supply Chain Finance operations for multinational client portfolios. • Conducted short-term international assignment in Maldives, overseeing full Trade Finance operations and ensuring local regulatory compliance. • Supported client relationship management initiatives, resolving issues and providing tailored financial solutions.