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Fiverr Pro
Português
$
USD
Sharif
@sharifdilruba
Bangladesh
Inglês, Bengali
Sobre mim
With 4 years of experience in social media marketing,
I'm a skilled professional in -
1.Setting up social media pages,
2.Managing ad campaigns,
3.Creating engaging content.
4.A active virtual assistant
5.Scheduling posts,
6.Crafting creative content
7.Maximizing online presence.
"My expertise in social media strategy and content creation makes me a valuable asset for businesses seeking to optimize their social media presence."
Habilidades
Sharif
offline •
Conheça meus serviços
Mídia Social Paga
I will do ecommerce facebook paid ads meta ads instagram ads
Gerenciamento de Mídia Social
I will schedule post hootsuite buffer instagram captions hashtags profile management
Portfólio
Experiência profissional
Customer Service Manager
Ecommerce • Período integral
May 2021 - Present • 5 yrs
In my time as a Customer Service Manager, I’ve realized that the job is less about "closing tickets" and more about managing human emotions and expectations. I successfully turned our department around by shifting the focus from speed to quality, which actually ended up improving our efficiency anyway. By implementing a proactive feedback system, I helped the team raise our CSAT scores by 25% in a single year. I also took a hands-on approach to leadership, mentoring a team of 15 and reducing staff turnover by 20% just by creating a more supportive, growth-oriented environment. Beyond the daily fire-fighting, I worked closely with the product team to use our customer data to fix recurring issues, which dropped our ticket volume by 30% and made life easier for both our users and our support staff.
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paulpaul441
Alemanha
Sharif was helpful and professional, and her support allowed me to focus on other parts of my project. Communication was smooth and timely, which I really appreciated. I’d be happy to return for future scheduling needs.
Útil?
a_kaium06
Reino Unido
Awesome experience! sharifdilruba is a ridiculously talented marketer and I'm looking forward to working together on future projects :) Highly recommend.
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