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shanzaservify

SHANZA M

@shanzaservify

Customer Support Specialist and Gorgias, Zendesk Expert

Paquistão
Inglês, Urdu
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi, I’m Shanza, a professional Customer Support Agent with hands-on experience in e-commerce and service-based industries. I currently work as a Customer Support Agent for BURGA, a global Shopify-based brand, where I manage customer queries using Gorgias, including email support, order tracking, refunds, and issue resolution. Previously, I provided customer support for a UK-based COVID testing service. I’m detail-oriented, empathetic, and committed to delivering excellent customer experiences that build trust and retention. Let’s work together to support your customers the right way.... Saiba mais

Habilidades

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shanzaservify
SHANZA M
offline • 

Conheça meus serviços

Suporte ao Cliente
I will provide professional email support for startups and brands
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

Customer Support Agent

Burga.com • Freelance

Dec 2024 - Present • 1 yr 5 mos

Providing professional customer support for a global e-commerce brand using Gorgias Handling customer inquiries via email and chat Managing order tracking, refunds, returns, and replacements Resolving customer issues efficiently while maintaining brand tone Ensuring high customer satisfaction and timely responses Collaborating with internal teams to solve complex cases

Customer Support Representative

UK COVID Testing Service • Freelance

Dec 2022 - Jan 2024 • 1 yr 1 mo

Assisted customers with COVID test bookings and results inquiries Handled sensitive customer communication with accuracy and empathy Responded to queries via email and support systems Maintained data confidentiality and compliance with service guidelines Ensured clear and professional communication with UK-based customers