Sha
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Experiência profissional
Trainer
Bosch Service • Período integral
Apr 2022 - Present • 4 yrs 1 mo
Results driven customer service and training professional with 4 years of progressive experience in the automotive mobility assistance industry. Started as a frontline Agent and advanced to Lead Trainer at the Mobility Services Manila Site, demonstrating strong leadership, performance excellence, and a commitment to employee development. Experienced in handling emergency center services for luxury vehicle brands across multiple international markets including Australia, New Zealand, Malaysia, Singapore, South Korea, Thailand, and Taiwan. Skilled in delivering high quality training programs, improving team performance, and ensuring exceptional customer support while maintaining global service standards in fast-paced, high-pressure environments.