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shamimnalubega

Shamim

@shamimnalubega

Financial and Administrative Virtual Assistant

Uganda
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Welcome! I am a diploma-certified secretarial professional specializing in financial organization and virtual assistant services. I help busy entrepreneurs and small business owners reclaim their time by handling their daily administrative operations. My core expertise includes precise expense tracking, receipt organization, income logging, and professional data entry using Excel and Google Sheets. I prioritize absolute data confidentiality, high accuracy, and fast communication. Let me manage your tracking so you can focus on growing your business!... Saiba mais

Habilidades

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shamimnalubega
Shamim
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Assistência geral
I will do expert excel data entry and virtual assistant tasks
A partir deUS$ 10 /projetoMais detalhes
Assistência geral
I will do professional data entry, typing, and expert document formatting
A partir deUS$ 10 /projetoMais detalhes

Experiência profissional

Fintech

Operations Team Lead & Virtual Assistant

Fintech • Período integral

May 2023 - Present • 3 yrs 2 mos

Served as the primary Virtual Assistant and Operations Team Lead for a fast-paced financial technology application. Successfully managed complex daily operations, executive calendars, and high-volume email inboxes, implementing a strict email triage system to prioritize urgent business communications. Supervised, trained, and coached a remote customer support team, optimizing digital workflows, reducing response times by 15%, and improving overall team efficiency. Extracted, cleaned, and organized large user data sets using SQL queries and Advanced Excel techniques (including Pivot Tables, data cleaning, and tracking sheets) to generate comprehensive weekly performance reports for executive stakeholders. Designed and executed strategic digital outreach, onboarding, and customer retention campaigns that successfully scaled the platform’s user base from scratch, directly contributing to a documented 60% net profit increase. Maintained absolute data privacy, ensuring secure handling of sensitive financial records and customer credentials across all cloud platforms.