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shalinibhu28

Shalini R

@shalinibhu28

Senior Product Manager, Product Owner, Business Content Strategist

Índia
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Senior Product Manager with over 12 years of IT experience, specializing in B2B eCommerce and identity management on Salesforce platforms. I have a proven track record of owning end-to-end product lifecycles for enterprise platforms serving 300K+ users. I excel at driving adoption and reducing support costs through data-driven prioritization and stakeholder management.... Saiba mais

Habilidades

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shalinibhu28
Shalini R
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Priorização e execução de produtos
I will be your product manager and create prds user stories and product roadmaps
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

Ecolab

Senior Product Manager

Ecolab • Período integral

Oct 2020 - Present • 6 yrs 1 mo

Driving B2B eCommerce and customer identity products on Salesforce platforms. Led the user onboarding flow for Ecolab's B2B portal, increasing onboarding by 73% for 332K+ users. Launched Self-Registration and User Access Management solutions, reducing support tickets by 90%. Implemented SSO for 153 customer domains and led the strategic migration of 308K+ users to Salesforce Lightning Connect while maintaining 100% data integrity.

Samsung

Senior Business Analyst

Samsung • Período integral

Jan 2019 - Oct 2020 • 1 yr 9 mos

Focused on enhancing chatbot performance and customer experience. Successfully improved the chatbot intent capture rate from 19.5% to 76% through session analysis and machine learning model training. Boosted chatbot coverage from 32% to 68% by enriching the database and implementing strategies like device and synonym additions.