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Shaikh R
@shaikh_rahim9
IT Service Desk Engineer
Índia
Inglês, Hindi
Sobre mim
I am an IT Service Desk Engineer with over 4 years of experience in IT support and service desk operations. I specialize in incident management, Microsoft 365 support, and Windows troubleshooting within ITIL-based environments. I have a strong focus on first-call resolution, SLA adherence, and providing reliable support for VIP incidents.
Habilidades
Shaikh R
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte Técnico
I will provide professional IT help desk and technical support
Experiência profissional
Global service desk engineer
Birlasoft • Período integral
Aug 2022 - Jul 2024 • 1 yr 11 mos
Provided L1/L2 global technical support across multi-regional enterprise environments, maintaining a 98%+ SLA compliance rate. Managed end-to-end incident lifecycles, user access provisioning, Active Directory/M365 administration, and remote desktop troubleshooting. Skilled in ITIL-aligned ticket triage, root cause analysis, and technical documentation to minimize downtime for international users.
