Sikilkar

SR. REPRESENTATIVE

Qatar Airways • Período integral

Jan 2023 - May 2024 • 1 yr 4 mos

Qatar Airways | Hamad International Airport Doha, Qatar | 2023 – 2024 Delivered high-quality customer service and operational support to international passengers in a fast-paced airport environment. Managed passenger check-in, boarding procedures, ticket verification, baggage coordination, and gate assistance for domestic and international flights. Assisted in resolving passenger concerns related to flight delays, missed connections, baggage issues, and travel documentation. Coordinated with airline staff, security teams, and ground operations to ensure smooth passenger flow and on-time departures. Maintained strict compliance with airport security, safety, and airline operational protocols. Supported VIP passengers, special assistance travelers, elderly passengers, and families requiring priority services. Handled high passenger volumes efficiently while maintaining service excellence under pressure. Worked closely with cross-functional teams to minimize delays and improve turnaround efficiency. Key Achievements Successfully managed 200+ passenger interactions per shift while maintaining high service standards. Contributed to smooth airport operations during high-traffic periods and major international events, including FIFA-related travel movements. Recognized for strong problem-solving, conflict resolution, and passenger satisfaction skills. Maintained an excellent record in compliance, operational discipline, and customer handling. Supported teams in achieving timely boarding and reduced passenger queue times. Demonstrated strong communication skills with diverse international travelers from multiple nationalities.