Gmproduction

Senior HR Manager | Certified HR Professional | Employee Handbook & Policy Expert

Fiverr • Autônomo

Apr 2020 - Present • 6 yrs 4 mos

A Certified Human Resource Professional and experienced HR Manager with a proven track record in developing HR systems, policies, and procedures for organizations across different industries. Bringing hands-on experience in recruitment, payroll management, employee relations, compliance, and performance management, with a strong focus on building structured and efficient workplace systems. Specialized in creating legally compliant, well-structured, and practical business documents, including employee handbooks, HR policies, SOPs, and company procedures tailored for startups, small businesses, and growing organizations. Core expertise includes: • Employee Handbook Writing & Design • HR Policies & Procedures Development • SOP (Standard Operating Procedures) Creation • Payroll, Compensation & Benefits Documentation • Recruitment & HR System Development • Compliance & Labor Law Alignment • Performance Management Frameworks Successfully delivered 50+ projects on Fiverr with consistent 5-star client satisfaction, helping businesses establish clear policies, improve operations, and reduce internal confusion. Strong ability to align documentation with real-world business operations, ensuring practicality, compliance, and professional presentation.

Customer Service Representative

Telenor Group • Período integral

Dec 2017 - May 2018 • 5 mos

Delivered customer support services with a strong focus on communication, problem-solving, and client satisfaction in a high-volume environment. Handled customer inquiries, complaints, and service issues while maintaining professionalism and empathy. Developed strong interpersonal and communication skills, contributing to effective conflict resolution and customer relationship management. Gained experience in understanding customer needs, analyzing problems, and providing timely and practical solutions. Worked in a fast-paced environment, ensuring accuracy, efficiency, and service quality at all times.