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Fiverr Pro
Português
$
USD
Shahbal Ehsan
@shahbal_eh
JiraPro
Paquistão
Árabe, Inglês, Urdu
Sobre mim
Hi, I’m Shahbal Ehsan, a Certified Atlassian Jira Specialist with 8+ years of experience in Jira administration, workflow optimization, automation, and IT service management. I specialize in designing efficient Jira solutions, including dashboards, KPI reporting, helpdesk configuration, workflows, permissions, and end-to-end administration. I help organizations streamline processes, improve visibility, and maximize productivity.
Habilidades
Shahbal Ehsan
offline •
Conheça meus serviços
Consultoria sobre nuvem
I will set up and manage jira, confluence and service management
Software de Gerenciamento de Projeto
I will set up jira projects, dashboards, automation, workflows
Portfólio
Experiência profissional
IT Systems & Jira Administrator
Avanceon Middle East • Período integral
Feb 2021 - Present • 5 yrs 7 mos
Results-driven IT Systems, Network & Jira Administrator with 8+ years of professional experience in IT infrastructure, network administration, cybersecurity, service management, and enterprise platforms. Currently working as an IT Systems & Jira Administrator at Avanceon, with hands-on expertise in Jira Administration, Jira Service Management (JSM), workflow configuration, dashboards, automation, integrations, Microsoft 365, Active Directory, SharePoint, Windows Server, VMware, Fortinet, Cisco, RUCKUS, and EDR solutions. Specialized in designing and managing secure, scalable, and efficient IT and Jira environments that streamline business workflows, improve service visibility, strengthen IT operations, and enhance overall productivity. Key Responsibilities & Expertise * Jira & Jira Service Management Administration * Workflow, Dashboard & Automation Configuration * IT Service Management & SLA Management * Microsoft 365 & Active Directory Administration * SharePoint Administration & Management * Windows Server & VMware Administration * Network Administration — Fortinet, Cisco & RUCKUS * Endpoint Security & EDR Management * IT Infrastructure Monitoring & Troubleshooting
Technical Support Engineer
Panda Security • Período integral
Nov 2017 - Jan 2021 • 3 yrs 2 mos
Provided technical and cybersecurity support to business and enterprise clients, with hands-on experience in endpoint security, network troubleshooting, threat detection, and incident resolution. Key Responsibilities & Achievements: * Resolved complex IT, network, endpoint, and security issues efficiently. * Configured and supported antivirus, endpoint protection, and security solutions. * Monitored network performance and implemented optimization measures. * Investigated security incidents, vulnerabilities, and potential threats. * Provided technical guidance and security recommendations to clients. * Supported troubleshooting, system monitoring, and IT operations. * Trained team members and contributed to process and service improvements. * Implemented emerging technologies to improve security and operational efficiency.
8 Avaliações
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1-5 fora das 8 avaliações
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cesarnunez626
Estados Unidos
Colaboração contínua
This is my second time using him and he delivered once again.
Resposta do freelancer
Útil?
ashika31994
Reino Unido
Colaboração contínua
Great delivery of the project and very professional throughout!
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Útil?
ashika31994
Reino Unido
Colaboração contínua
It’s always a pleasure working with Shahbal. He consistently delivers high-quality work with great attention to detail and professionalism. Communication is smooth, deadlines are always met, and the overall experience is excellent every time. Highly recommended and will definitely continue working with him in the future.
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ashika31994
Reino Unido
Colaboração contínua
Great service and product provided. Shahbal was also able to give different price ranges, dependent on the tools they had to subscribe too, and that was great to see! Shahbal was also responsive 24/7 and the quality of work was perfect!
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ashika31994
Reino Unido
Colaboração contínua
Shahbal demonstrated exceptional professionalism in helping me with the Jira workflow. They not only completed the entire workflow implementation but also took the time to walk me through each step of the process, ensuring I fully understood the changes made. Their thorough explanation and attention...
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