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serdal_yildiz

Serdal Yildiz

@serdal_yildiz

Customer Service Operations Lead, Process Optimization

Turquia
Alemão, Turco, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Als Team Leader Operations im Inbound-Sales (u.a. Vodafone bei Concentrix) optimiere ich seit 5 Jahren Kundenservice- & Vertriebsstrukturen. Meine Expertise: datengestützte KPI-Steuerung, Qualitätssicherung (Call-Audits) & gezieltes Performance-Coaching. Ich helfe Unternehmen, Callcentern & Agenturen, Sales-Skripte zu verbessern, Support-Qualität durch Audits zu steigern und effiziente Backoffice-Workflows aufzusetzen. Ich arbeite hochgradig analytisch, lösungsorientiert & extrem strukturiert. Sprachen: Deutsch (Muttersprache) | Türkisch (fliessend)... Saiba mais

Habilidades

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serdal_yildiz
Serdal Yildiz
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Mapeamento da Jornada do Cliente
I will audit your customer support calls, kpis, and coach your team
A partir deUS$ 45 /projetoMais detalhes

Experiência profissional

Customer Service Team Lead

Confidential / Client Project • Período integral

Sep 2021 - Present • 4 yrs 10 mos

Team Lead in a German-speaking customer service environment. Responsible for daily team coordination, response quality, complaint handling, and support communication standards. Focus on improving customer communication, reducing errors, and maintaining service quality under operational pressure.