s
sekhar_2551

Chandra S

@sekhar_2551

Remote IT Support Engineer, Windows and Office 365 Expert

Índia
Inglês, Telugu
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi, I’m Chandra Sekhar, an IT Support Specialist with corporate experience in desktop support, remote troubleshooting, Office 365, VPN connectivity, Windows administration, and system operations. I help businesses and individuals solve technical issues through remote tools like AnyDesk, TeamViewer, Quick Assist, and RDP. My expertise includes Windows troubleshooting, Office 365 support, VPN issues, software installation, remote desktop support, and basic Active Directory support. I focus on fast response, clear communication, and reliable solutions. ... Saiba mais

Habilidades

s
sekhar_2551
Chandra S
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte Técnico
I will fix windows issues, system errors, and provide remote IT support
A partir deUS$ 15 /projetoMais detalhes
Suporte de TI
I will provide office 365 support
A partir deUS$ 15 /projetoMais detalhes

Portfólio

Experiência profissional

Cognizant

System Engineer

Cognizant • Período integral

Oct 2025 - Present • 7 mos

• Provide network support including basic configuration checks and first-level troubleshooting for switches and access points. • Diagnose and resolve Wi-Fi connectivity issues, slowness problems, and overall system performance issues. • Actively monitor network devices such as switches, routers, and access points to ensure optimal performance and uptime. • Work on ServiceNow ticketing tool for incident management, request fulfilment, and timely ticket updates. • Perform L1/L2 troubleshooting for end-user systems, VPN issues, MFA-related issues, and application access problems. • Coordinate with senior/advanced (L3) teams and external vendors for escalations and additional technical support. • Support network-related change activities, documentation, and compliance with internal SLAs. • Assist in hardware/software installation, system configuration, and routine maintenance tasks. • Ensure timely communication and follow-ups with users and internal teams to maintain smooth IT operations. • Document recurring issues and share insights for process improvement and knowledge base updates.

Tata_Group

RIM Excecutive

Tata Group • Período integral

Oct 2023 - Oct 2025 • 2 yrs

• Delivered L1–L2 desktop support to 200+ users via phone, chat and onsite troubleshooting. • Resolved 15–20 daily OS, hardware, software and connectivity issues across 200+ user endpoints using tools like LogMeIn and BMC Helix, maintaining 98% SLA adherence. • Collaborated with IT teams for patch management, security updates, and system compliance. • Configured and deployed laptops, desktops, printers, and enterprise mobile devices as per company standards. • Supported end users with Office 365 applications (Outlook, Teams, SharePoint). • Configured and resolved issues related to network connectivity (LAN/Wi-Fi, DNS, DHCP, VPN access). • Troubleshot application installation/uninstallation issues, analysed logs/event viewer, and managed BitLocker encryption. • Provided support for antivirus, printer/scanner troubleshooting, and software installations. • Maintained SLA compliance and high CSAT scores for incident/request resolution.