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scalewithmo

Muhannad A

@scalewithmo

Customer Experience CX Support Team Lead

Canadá
Árabe, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Customer Experience Team Lead at PostGrid, specializing in leadership, coaching, and CSAT optimization. With a background in Computer Engineering Technology and a CCNA certification, I focus on guiding teams to deliver empathetic service while leveraging customer insights to drive operational efficiency and process improvements.... Saiba mais

Habilidades

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scalewithmo
Muhannad A
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Estratégia de Negócio e Inovação
I will help with your saas and support set up
A partir deUS$ 50 /projetoMais detalhes

Experiência profissional

PostGrid

Customer Experience (CX) & Support Team Lead

PostGrid • Período integral

Aug 2025 - Present • 1 yr 3 mos

Guide, train, and motivate the customer support team to deliver high-quality service. Monitor performance and provide regular feedback. Ensure consistent, proactive, and empathetic interactions with customers. Resolve escalated cases and maintain strong client relationships. Identify pain points in the customer journey and implement improvements in workflows, tools, or policies. Set and monitor service-level agreements (SLAs) and track CSAT and NPS.

Amazon

Warehouse Associate

Amazon • Período integral

Mar 2021 - May 2021 • 2 mos

Responsible for picking and packing orders from the warehouse inventory and preparing them for shipment. Used handheld scanners and other tools to locate products and update inventory records accurately to ensure efficient fulfillment operations.