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IT Support Specialist and Excel Data Entry Expert
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Service Desk Support
Infosys • Período integral
Jul 2022 - Present • 3 yrs 10 mos
Providing IT support as a Service Desk professional, handling incidents and resolving user issues efficiently. Experienced in: Troubleshooting VPN, Outlook, and Windows issues Resolving technical problems with quick and effective solutions Supporting users remotely and ensuring smooth operations Basic Excel work and data handling Focused on delivering timely resolution and maintaining high customer satisfaction.