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Saram Farooq
@saram_farooq99
Microsoft 365 Expert System Administrator and IT Support Specialist
Paquistão
Inglês, Urdu
Sobre mim
I am Microsoft Certified (MS-102 & MD-102) with 8+ years of hands-on experience helping small and mid-sized businesses and growing teams resolve Microsoft 365 issues, manage users, improve security, and keep their IT environment running smoothly. Whether it's Exchange Online, SharePoint, Microsoft Teams, Entra ID, Outlook, or day-to-day IT support, I focus on solving the root cause, not temporary fixes.
Habilidades
Saram Farooq
offline •
Conheça meus serviços
Suporte de TI
I will provide remote IT support
Experiência profissional
Sr. IT System Engineer
i2c Inc • Período integral
Feb 2022 - Present • 4 yrs 7 mos
* Resolved issues and escalated problems with knowledgeable support and quality service. * Assisted employees remotely with resolving Hardware and network problems. * Supported system users, educating employees on troubleshooting and problem-solving protocols. * Install, upgrade, and troubleshoot computer hardware and applications. * Conducted remote troubleshooting and support to corporate users (US & Canada sites). * Install, troubleshoot, and configure network Printers. * Finding and fixing Vulnerabilities related to Windows Systems and Servers. * Virtualization: VMware ESXi, backups, snapshots, etc. * Managing SIPx servers and configurations/troubleshooting of CISCO IP phones. * Windows Server Administration (DHCP Management, Active Directory, Group Policies, etc.). * Managing O365 solution as per the company policy. * Managing AV (Bitdefender) portal and running scans.
